Postage & Insurance Policy

 

Updated: 01/01/2023

Business Name: VNili Hangers

Thank you for your purchase.

Delivery & insurance is outsourced via Sendle: https://www.sendle.com/

https://support.sendle.com/hc/en-au/articles/205952567-Sendle-Cover-Policy-outline

Your purchase will be delivered to your front door by a Sendle courier.

Insurance of purchase is covered via Sendle,


Claiming requirements for Sendle Cover:

  1. Your parcel does not contain any prohibited or dangerous goods
  2. The parcel has been lost or damaged in transit: that is, it was lost or damaged after it was scanned as picked up, and before it was scanned as delivered.
  3. The parcel has been declared as lost or damaged by the Sendle team. “Lost” means the parcel was unable to be found or located after an investigation by Sendle. This includes circumstances where Sendle reasonably believes that the parcel has been lost in transit and is declared as lost by the Sendle Team. “Damaged” means the contents of the parcel have been materially impaired with respect to its value or function during delivery by Sendle or any subsequent authorized carrier of the parcel.
  4. If your parcel was lost, you must have made the initial enquiry no more than 20 business days since the last date in the delivery ETA range.
  5. You must claim within 10 business days from the time our support team sends you an email notifying you of cover eligibility for lost parcels.
  6. A claim for a parcel that has been lost must contain documents proving the value of the parcel contents, and evidence of adequate packaging and proper labelling.
  7. If your parcel was damaged, you must lodge a claim within 10 business days of the parcel being delivered. To lodge a claim please contact admin@vnilihangers.com.au.
  8. A claim for a parcel that has been damaged must contain documents proving the value of the parcel’s contents, photo evidence of the damage that occurred during delivery, and evidence of adequate packaging and proper labelling.
  9. The damaged parcel will not be eligible for cover if it cannot be determined that the damage was caused or contributed to by Sendle through reasonable enquiry conducted by Sendle.
  10. If a parcel is lost or damaged due to force majeure including but not limited to, any natural disaster, acts of war, terrorism, pandemic, sabotage, revolution or governmental acts and orders or restrictions, the parcel will not be eligible for Sendle Cover.
  11. Sendle is not liable to pay for any direct, indirect, economic, special or consequential loss or damage including but not limited to loss of sale, revenue, profit, production, business or claims made by you or made against you, regardless of foreseeability.
  12. You cannot claim cover if your parcel is also covered by a third-party cover provider, and you have already filed a claim with them.

Please contact admin@vnilihangers.com.au if you require a claim to be made to Sendle